Refund policy
1.1. Refund policy
1.1.1. Client and Service Provider irrevocably authorize and instruct LFcarry to release applicable portions of the Holding Account (each portion, a "Release") to the Service Provider Holding Account or Client Holding Account, as applicable upon the occurrence and in accordance with one or more Release Conditions provided below or as otherwise permitted by applicable law.
1.1.2. As used herein, "Release Condition" means any of the following:
1.1.3. Client directs LFcarry to release funds to Service Provider;
1.1.4. Client and Service Provider have submitted joint written instructions for a Release;
1.1.5. Client and Service Provider agree to terminate the Contract;
1.1.6. Client or Service Provider has failed timely to respond to the LFcarry Dispute resolution notification;
1.1.7. Submittal of the final binding decision of LFCarry.
1.1.8. Client and Service Provider are encouraged to come to a mutual agreement if refunds or cancellations are necessary. If Service Provider wants to terminate a Contract, Service Provider must instruct LFcarry to close the Contract. When Service Provider instructs LFcarry to terminate the Contract, Service Provider and Client agree that LFcarry is authorized and irrevocably instructed to immediately release to Client all funds held by LFcarry associated with the Contract. If Client wants to terminate a Contract, Client must instruct LFcarry to close the Contract. Service Provider must either approve or dispute the Client's cancellation within 5 days.
1.1.9. If Service Provider approves the termination, Service Provider and Client agree that LFcarry is authorized and irrevocably instructed to immediately release to Client funds held by LFcarry associated with the Contract. If Service Provider takes no action within 5 days from the date Service Provider was notified of the cancellation, Service Provider and Client agree that LFcarry is authorized and irrevocably instructed to immediately release to Client funds held by LFcarry associated with the Contract.
1.1.10. If Service Provider disputes the cancellation, the Dispute will be resolved as prescribed by clause 6.7.
1.1.2. As used herein, "Release Condition" means any of the following:
1.1.3. Client directs LFcarry to release funds to Service Provider;
1.1.4. Client and Service Provider have submitted joint written instructions for a Release;
1.1.5. Client and Service Provider agree to terminate the Contract;
1.1.6. Client or Service Provider has failed timely to respond to the LFcarry Dispute resolution notification;
1.1.7. Submittal of the final binding decision of LFCarry.
1.1.8. Client and Service Provider are encouraged to come to a mutual agreement if refunds or cancellations are necessary. If Service Provider wants to terminate a Contract, Service Provider must instruct LFcarry to close the Contract. When Service Provider instructs LFcarry to terminate the Contract, Service Provider and Client agree that LFcarry is authorized and irrevocably instructed to immediately release to Client all funds held by LFcarry associated with the Contract. If Client wants to terminate a Contract, Client must instruct LFcarry to close the Contract. Service Provider must either approve or dispute the Client's cancellation within 5 days.
1.1.9. If Service Provider approves the termination, Service Provider and Client agree that LFcarry is authorized and irrevocably instructed to immediately release to Client funds held by LFcarry associated with the Contract. If Service Provider takes no action within 5 days from the date Service Provider was notified of the cancellation, Service Provider and Client agree that LFcarry is authorized and irrevocably instructed to immediately release to Client funds held by LFcarry associated with the Contract.
1.1.10. If Service Provider disputes the cancellation, the Dispute will be resolved as prescribed by clause 6.7.
1.2. Notwithstanding clause 6.5. some services offered by LFcarry are to be refunded under the special following rules:
1.2.1. World of Warcraft:
1.2.1.1. If you purchase a Raid from our calendar and it does not start as scheduled, you are entitled to a cash refund should we fail to arrange another raid within a day or two. LFcarry will make every effort to reschedule you and depending on the delay, you might receive additional compensations or bonuses.
1.2.1.2. Should you opt for a coaching service, a full cash refund will be granted if we are unable to find a suitable player to play the desired comp within a 3-4 day timeframe. Once we've connected you with a professional player, you both are responsible for arranging a mutually convenient time to play. If despite best efforts, a suitable time can't be agreed upon, we will refund your money if we are unable to provide a substitute player of equivalent skill to match your timing requirements.
1.2.1.3. In terms of our Mythic+ services, we strive to complete them in time to avoid depleting your in-game key. If the run is unsuccessful, we will offer another run at no cost, unless there are indications of non-cooperation or any evidence pointing towards you being the cause for the failed service. If another run cannot be scheduled within 24 hours, you have the option to request a refund. However, please note that we reserve the right to restrict refunds for very high keys, for example, +20 Selfplay Timed. Further information is available in the specific Mythic+ services' description and regulations.
1.2.1.4. If we are unable to schedule another run within a 24-hour period, you are eligible to apply for a refund. However, we hold the discretion to restrict refunds associated with extremely high keys, such as +20 Selfplay Timed. More comprehensive information can be located in the details and regulations of specific Mythic+ services.
1.2.1.5. We may consider offering compensation in case of account disturbance ONLY if an express agreement has been made before any purchase.
1.2.1.6. In case of Title Guarantee services, they span a complete season and may receive a player even a month prior to the PvP season conclusion (our teams might wait for the 3v3 ladder to inflate.)
1.2.2. World of Warcraft: Classics:
1.2.2.1. Using our services in Classic through account sharing, especially for high-rated account sharing or high PvP rank boosts, could lead to suspensions. Please note that using our services is at your own risk. Classic accounts that are disqualified or suspended for any reason are not eligible for refunds. We strongly recommend using Selfplay and Coaching services to prevent disruption of your account.
1.2.2.2. Cash refunds for additional speed options are not assured and might be provided on an individual basis at our sole judgment, however you always retain the right to get the refund in GGR. You acknowledge and accept that this is a reasonable arrangement considering the unpredictability and inexact duration of long-term services, such as 1-60 leveling.
1.2.2.3. In instances of account suspensions resulting from Piloted leveling services, you are not eligible for a full refund. However, we may offer compensation based on our discretion. If your service was partially completed, the remaining value of the service will be refunded in GGR.
1.2.3. Destiny 2
1.2.3.1. For Trials of Osiris services, if you procure a service over the weekend and it is not fulfilled by the rotation's end on Tuesday, you may be eligible for a cash refund. In such situations, you have the following options: Obtain a cash refund for the portion of the service that wasn't completed within the stipulated time or transfer your Trials service to the subsequent weekend. Depending on the specific circumstances, you might be eligible for compensations or bonuses or convert your order into a different service, in which case a full refund in GGRs. Compensations could be considered based on the individual situation.
1.2.3.2. "Should there be fluctuations in prices, you acknowledge that LFcarry is not obligated to refund any discrepancy in cost. Particularly, the pricing for Trials of Osiris services can be variable due to weekend supply/demand shifts and unpredictable rewards that LFcarry, along with all players, uncover on Friday evenings without prior notice.
1.2.3.3. If your account faces a suspension due to account sharing, any unassigned service that is still pending may be eligible for a cash refund.
1.2.3.4. Should your account be suspended due to account sharing, any pending service that has already been assigned or initiated can only be refunded in GGR.
1.2.3.5. Regarding suspensions linked to Selfplay services that do not involve account sharing, you acknowledge that LFcarry is not required to provide a cash refund for any previously completed or ongoing services. This is due to the unpredictability of such suspensions and the overall safety of Selfplay services. You agree that LFcarry cannot oversee your in-game actions and behavior that are beyond the scope of the service. Nevertheless, LFcarry will always strive to assist and find a resolution for you.
1.3. Dispute Resolution Program.
1.4. If Client and Service Provider fail to come to a mutual resolution by way of the Refund and Cancellation process as stated in this, LFcarry will review the Dispute and propose a binding resolution.
1.5. Either Client or Service Provider may institute a request for Dispute resolution through the LFcarry Services. Any such request must be made not later than 30 days after the last provision of Services under a Contract. "Dispute" means a dispute between a Client and Service Provider concerning a Contract.
1.6. LFcarry will notify Client and Service Provider by providing a notice of Dispute along with a request for information and supporting documentation (if any).
1.7. If either Client and Service Provider respond to the notice of Dispute and request for information, then LFcarry will review the documentation submitted and any information available through the LFcarry that pertains to the Dispute. After review, LFcarry will propose a binding resolution based on the results of the review. You agree that LFcarry is authorized to decide the Dispute within its discretion. You agree that LFcarry' decision is final, that it may be entered in and enforced by any court of competent jurisdiction, you agree that LFcarry is authorized and irrevocably instructed to immediately release any funds held by LFcarry in accordance with its decision.
1.8. In some cases, we reserve the right to issue partial cash and credit refunds when full refunds are not applicable. In cases where full refunds are not applicable, we will consider refunds only if there is no sign of significant non-cooperation.
1.9. We always maintain the right to offer refunds on our own accord when, without prejudice, we deem the circumstances suitable.
1.10. At LFCarry (LFC), we offer a full refund within 14 days of a service request for all customers, in addition to your legal rights, as long as the service hasn't commenced.
1.11. A decision on the refund usually takes 1-3 days.
1.12. For LFC, a service is considered to have started once an executor has been allocated to carry out the service and tangible arrangements have been made to begin its fulfillment.
1.13. A Selfplay service is similarly considered to have started once a playing partner accepts the task and the customer is in contact with the partner (e.g., coach, etc).
1.14. When purchasing a LFC service, a service level commitment will be provided and an estimated completion time will be communicated during the website's purchase process.
1.15. If we are unable to fulfill your order within the designated timeframe, you reserve the right to seek a refund or we may choose to issue one at our discretion. You are entitled to cancel your order and request a full refund before the commencement of the service. After the service has begun, you may still cancel your order and request a partial refund, which will be calculated based on the remaining volume of uncompleted services. Notwithstanding the above, in case Service Provider is assigned to your order, you are entitled to receive the refund in the amount of 90%.
1.16. The degree of service completion will be mutually determbined by us and you, based on reasonable evidence, and our agreement will not be unreasonably withheld.
1.17. In cases when the Client demands a refund of the funds transferred to LFcarry more than 30 days since the funds were initially transferred to LFC, LFcarry is entitled to refund only the equivalent of the demanded funds in LFcarry's internal bouns currency (GGR).
1.18. GGR is the LFcarry's internal bonus currency that the Client receives every time the Client place an order. The exchange rate of the GGR for the purpose of refunds is GGR 1 for USD 0.1.
1.19. The Client is entitled to pay any service provided by LFcarry in GGR, but no more than 50% of the service price except the following cases:
1.20. The Client uses GGR obtained from a GGR Pack;
1.21. The Client uses GGR obtained from an order refund;
1.22. Notwithstanding the above, in exceptional cases, the Client is charged with USD 1 to create an order link.
1.23. Credit Refunds after the withdrawal period expires:
1.24. We believe in your right to change your mind or alter the service you need, even after the withdrawal period has ended. If a service is considered to have started and is within its estimated completion time, and you change your mind or the service you require, we will issue a credit refund for the unfulfilled portion of the service. Credit refunds come in the form of GGR, the internal currency of our platform, with 1 GGR equaling USD 0.1 cannot be transferred or redeemed for cash.
1.2.1. World of Warcraft:
1.2.1.1. If you purchase a Raid from our calendar and it does not start as scheduled, you are entitled to a cash refund should we fail to arrange another raid within a day or two. LFcarry will make every effort to reschedule you and depending on the delay, you might receive additional compensations or bonuses.
1.2.1.2. Should you opt for a coaching service, a full cash refund will be granted if we are unable to find a suitable player to play the desired comp within a 3-4 day timeframe. Once we've connected you with a professional player, you both are responsible for arranging a mutually convenient time to play. If despite best efforts, a suitable time can't be agreed upon, we will refund your money if we are unable to provide a substitute player of equivalent skill to match your timing requirements.
1.2.1.3. In terms of our Mythic+ services, we strive to complete them in time to avoid depleting your in-game key. If the run is unsuccessful, we will offer another run at no cost, unless there are indications of non-cooperation or any evidence pointing towards you being the cause for the failed service. If another run cannot be scheduled within 24 hours, you have the option to request a refund. However, please note that we reserve the right to restrict refunds for very high keys, for example, +20 Selfplay Timed. Further information is available in the specific Mythic+ services' description and regulations.
1.2.1.4. If we are unable to schedule another run within a 24-hour period, you are eligible to apply for a refund. However, we hold the discretion to restrict refunds associated with extremely high keys, such as +20 Selfplay Timed. More comprehensive information can be located in the details and regulations of specific Mythic+ services.
1.2.1.5. We may consider offering compensation in case of account disturbance ONLY if an express agreement has been made before any purchase.
1.2.1.6. In case of Title Guarantee services, they span a complete season and may receive a player even a month prior to the PvP season conclusion (our teams might wait for the 3v3 ladder to inflate.)
1.2.2. World of Warcraft: Classics:
1.2.2.1. Using our services in Classic through account sharing, especially for high-rated account sharing or high PvP rank boosts, could lead to suspensions. Please note that using our services is at your own risk. Classic accounts that are disqualified or suspended for any reason are not eligible for refunds. We strongly recommend using Selfplay and Coaching services to prevent disruption of your account.
1.2.2.2. Cash refunds for additional speed options are not assured and might be provided on an individual basis at our sole judgment, however you always retain the right to get the refund in GGR. You acknowledge and accept that this is a reasonable arrangement considering the unpredictability and inexact duration of long-term services, such as 1-60 leveling.
1.2.2.3. In instances of account suspensions resulting from Piloted leveling services, you are not eligible for a full refund. However, we may offer compensation based on our discretion. If your service was partially completed, the remaining value of the service will be refunded in GGR.
1.2.3. Destiny 2
1.2.3.1. For Trials of Osiris services, if you procure a service over the weekend and it is not fulfilled by the rotation's end on Tuesday, you may be eligible for a cash refund. In such situations, you have the following options: Obtain a cash refund for the portion of the service that wasn't completed within the stipulated time or transfer your Trials service to the subsequent weekend. Depending on the specific circumstances, you might be eligible for compensations or bonuses or convert your order into a different service, in which case a full refund in GGRs. Compensations could be considered based on the individual situation.
1.2.3.2. "Should there be fluctuations in prices, you acknowledge that LFcarry is not obligated to refund any discrepancy in cost. Particularly, the pricing for Trials of Osiris services can be variable due to weekend supply/demand shifts and unpredictable rewards that LFcarry, along with all players, uncover on Friday evenings without prior notice.
1.2.3.3. If your account faces a suspension due to account sharing, any unassigned service that is still pending may be eligible for a cash refund.
1.2.3.4. Should your account be suspended due to account sharing, any pending service that has already been assigned or initiated can only be refunded in GGR.
1.2.3.5. Regarding suspensions linked to Selfplay services that do not involve account sharing, you acknowledge that LFcarry is not required to provide a cash refund for any previously completed or ongoing services. This is due to the unpredictability of such suspensions and the overall safety of Selfplay services. You agree that LFcarry cannot oversee your in-game actions and behavior that are beyond the scope of the service. Nevertheless, LFcarry will always strive to assist and find a resolution for you.
1.3. Dispute Resolution Program.
1.4. If Client and Service Provider fail to come to a mutual resolution by way of the Refund and Cancellation process as stated in this, LFcarry will review the Dispute and propose a binding resolution.
1.5. Either Client or Service Provider may institute a request for Dispute resolution through the LFcarry Services. Any such request must be made not later than 30 days after the last provision of Services under a Contract. "Dispute" means a dispute between a Client and Service Provider concerning a Contract.
1.6. LFcarry will notify Client and Service Provider by providing a notice of Dispute along with a request for information and supporting documentation (if any).
1.7. If either Client and Service Provider respond to the notice of Dispute and request for information, then LFcarry will review the documentation submitted and any information available through the LFcarry that pertains to the Dispute. After review, LFcarry will propose a binding resolution based on the results of the review. You agree that LFcarry is authorized to decide the Dispute within its discretion. You agree that LFcarry' decision is final, that it may be entered in and enforced by any court of competent jurisdiction, you agree that LFcarry is authorized and irrevocably instructed to immediately release any funds held by LFcarry in accordance with its decision.
1.8. In some cases, we reserve the right to issue partial cash and credit refunds when full refunds are not applicable. In cases where full refunds are not applicable, we will consider refunds only if there is no sign of significant non-cooperation.
1.9. We always maintain the right to offer refunds on our own accord when, without prejudice, we deem the circumstances suitable.
1.10. At LFCarry (LFC), we offer a full refund within 14 days of a service request for all customers, in addition to your legal rights, as long as the service hasn't commenced.
1.11. A decision on the refund usually takes 1-3 days.
1.12. For LFC, a service is considered to have started once an executor has been allocated to carry out the service and tangible arrangements have been made to begin its fulfillment.
1.13. A Selfplay service is similarly considered to have started once a playing partner accepts the task and the customer is in contact with the partner (e.g., coach, etc).
1.14. When purchasing a LFC service, a service level commitment will be provided and an estimated completion time will be communicated during the website's purchase process.
1.15. If we are unable to fulfill your order within the designated timeframe, you reserve the right to seek a refund or we may choose to issue one at our discretion. You are entitled to cancel your order and request a full refund before the commencement of the service. After the service has begun, you may still cancel your order and request a partial refund, which will be calculated based on the remaining volume of uncompleted services. Notwithstanding the above, in case Service Provider is assigned to your order, you are entitled to receive the refund in the amount of 90%.
1.16. The degree of service completion will be mutually determbined by us and you, based on reasonable evidence, and our agreement will not be unreasonably withheld.
1.17. In cases when the Client demands a refund of the funds transferred to LFcarry more than 30 days since the funds were initially transferred to LFC, LFcarry is entitled to refund only the equivalent of the demanded funds in LFcarry's internal bouns currency (GGR).
1.18. GGR is the LFcarry's internal bonus currency that the Client receives every time the Client place an order. The exchange rate of the GGR for the purpose of refunds is GGR 1 for USD 0.1.
1.19. The Client is entitled to pay any service provided by LFcarry in GGR, but no more than 50% of the service price except the following cases:
1.20. The Client uses GGR obtained from a GGR Pack;
1.21. The Client uses GGR obtained from an order refund;
1.22. Notwithstanding the above, in exceptional cases, the Client is charged with USD 1 to create an order link.
1.23. Credit Refunds after the withdrawal period expires:
1.24. We believe in your right to change your mind or alter the service you need, even after the withdrawal period has ended. If a service is considered to have started and is within its estimated completion time, and you change your mind or the service you require, we will issue a credit refund for the unfulfilled portion of the service. Credit refunds come in the form of GGR, the internal currency of our platform, with 1 GGR equaling USD 0.1 cannot be transferred or redeemed for cash.
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