1. Under this Agreement, the Bank agrees and shall undertake to:
i. Provide facility enable the merchant to accept direct checkout/Credential on file payments made through its website, mobile payment, and/or other payment platforms by a cardholder over a valid card payment, and the Bank hereby reserves the right to appoint a third party to enable receipt of such payments, on terms and conditions as it may deem fit.
ii. Provide good payment facilities to support merchant operation within 24 hours a day, seven days a week.
iii. Provide the security facility that has strong ability to protects card information transmitted by the Software from (A) unauthorized interception, (B) unauthorized modification or alteration after its origination, (C) undetected initiation by entities posing as other entities, (D) unauthorized replication.
2. The Bank's obligations described above are subject to the following limitations:
i. Messages that originate from the server of the Merchant or the server of a third party designated by Merchant (e.g., a host) shall be deemed to be authorized by the Merchant, and the Bank shall not be liable for processing such messages.
ii. Messages that originate from the Cardholder are deemed to be authorized by the Cardholder and the Bank shall not be liable for processing such messages.
iii. The Bank is not responsible for the security of data residing on the server of the Merchant or a third party designated by the Merchant (e.g., a host) or on the server of a Cardholder or a third party designated by a Cardholder (e.g., a host).
iv. The Bank shall have no liability for any failure or delay in performing its obligations under this Agreement if such failure or delay: (A) is caused by the Merchant's acts or omissions; (B) results from actions taken by the Bank in a reasonable good faith effort to avoid violating a law, rule or regulation of any governmental authority or to prevent fraud on Cardholders; or (C) is caused by circumstances beyond the Bank's control, including but not limited to vandalism, hacking, theft, phone service disruptions, Internet disruptions, loss of data, extreme or severe weather conditions or any other causes in the nature of force majeure .
v. Sathapana Bank is not liable for, nor will it become involved in any dispute between merchant and its customers, whether the dispute be related to service quality, improper calculation of payment, or any other issues. Bank will not revoke or reverse any successfully processed payments.
vi. Sathapana Bank will ensure its merchants keep documents of acknowledgement of delivery of goods and/or services, warranty of goods and/or services, evidence showing receipt of goods and/or services by the Cardholders, for at least six (6) months; shall not be liable for its safe keeping and documentation thereafter.
3. The Bank shall always comply with applicable laws, rules, and regulations in so far as relevant to its provision of the facility.